Return & Protection Policy
Shop with complete confidence. Every Mirage order is fully protected.
Free Returns
14 days, no questions asked
Damage Protection
We cover all costs
Loss Protection
Full replacement or refund
100% Free Returns
If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund. No restocking fees, no hidden charges, no questions asked.
- Items must be in their original condition and packaging
- Return shipping is free — we cover it
- Refunds are processed within 5 business days of receiving the return
Damage Protection
If your item arrives damaged during shipping, we take full responsibility. We will either send you a replacement or issue a complete refund — including all shipping costs. You pay nothing.
Simply contact our sales team with a photo of the damage, and we'll take care of everything immediately.
Loss Protection
If your shipment is lost in transit, we replace the item or issue a full refund. You are never responsible for logistics failures — that risk is entirely on us.
All our shipments are fully insured and tracked. If a package doesn't arrive within the expected delivery window, reach out to us and we'll resolve it right away.
How to Start a Return
- 1
Contact Us
Reach out to our sales team via WhatsApp or Crisp live chat. Our team is always available and ready to help.
- 2
We Arrange Everything
We'll send you a prepaid return label or arrange a pickup, depending on your location. No cost to you.
- 3
Ship It Back
Pack the item in its original packaging and ship it using the label we provide.
- 4
Get Your Refund
Once we receive the return, your refund is processed within 5 business days.
Need Help?
Our sales team is always available on WhatsApp and Crisp live chat. Whether you have a question about a return, need help with a damaged item, or just want to check on your order — reach out anytime.
Common Questions
How long do I have to return an item?
You have 14 days from the date of delivery to initiate a return.
Do I have to pay for return shipping?
No. Return shipping is completely free. We provide a prepaid label or arrange a pickup.
What if my item arrives damaged?
Contact us immediately with a photo. We'll send a replacement or issue a full refund — all costs covered by us.
What if my package is lost?
Contact us and we'll either replace the item or issue a full refund. You're never responsible for logistics failures.
How do I get my refund?
Refunds are issued to your original payment method (crypto wallet or card) within 5 business days of receiving the return.
Can I exchange instead of returning?
Yes! Contact us and we'll arrange an exchange for a different size, color, or product.