Why MIRAGEZ
We compete on what happensafter the sale.
The replica space is full of shops that win on price. We win on customer protection, payment flexibility, and human support. Six commitments — all backed by the policies you can read on this site.
Most stores in this category make a sale and disappear.
We designed the whole experience around the moments most retailers treat as afterthoughts: the return, the damage claim, the warranty call, the customs question, the “can you find me this” request.
Chapter I — Returns
Returns designed forconfidence.
Fourteen days from delivery to change your mind. No form to fill out, no restocking fee, and no return-shipping invoice. Message the team on WhatsApp, drop the parcel with the carrier, and your refund hits the original payment method within five business days.
Most luxury retailers give you 30 days but charge for return shipping. We give you fewer days and pay for both legs — because we want you to keep the piece you actually love, not the one you settled for.
- 14-day window, free shipping both ways, zero restocking fee. Returns policy →
- Refunds back to original payment method within 5 business days. How refunds work →
Chapter II — In Transit
Damage and loss coverthat doesn't wait.
Every shipment is fully insured for declared value. If a parcel arrives damaged, we open the claim AND ship the replacement at the same time — you don't sit on hold while the carrier's claims team takes their three weeks to look at photos.
If a package goes missing, we escalate with the carrier first. If they can't locate it within 48 hours, the replacement leaves our warehouse on our dime.
- Parallel replacement on damage claims — no waiting on the carrier. Damage cover →
- 48-hour resolution window on lost packages, then we ship a replacement. Loss cover →
Chapter III — Warranty
A real warranty,tiered and free.
Manufacturing defect noticed in the first 30 days? Free replacement. Discovered between 30 days and one year? Free repair through our artisan network — we cover the work, not you. Beyond one year, repair remains available at cost, typically faster and cheaper than going through a boutique.
The replica space is full of shops that sell on price and disappear after the sale. Our warranty exists because we expect you to wear the piece for years, not weeks.
- 30 days free replacement, then 11 months free repair, all for manufacturing defects. Full warranty terms →
Chapter IV — Privacy
Discreetby default.
The outer parcel carries a generic shipper label. No brand names, no declared values that double as advertising, no logos on the box that turn up at your concierge desk. The luxury packaging sits sealed inside a plain outer carton.
On the payment side, we only ever see the receiving wallet address and the amount you sent. No wallet access, no exchange handoff, no third party watching your transaction. Customs duties are disclosed truthfully by region — we'd rather lose a sale than mislead you into a surprise bill at delivery.
- Generic outer packaging — no brand names on the shipper label. Shipping & packaging →
- Region-by-region customs duty disclosures, no surprises. Customs explained →
- Crypto payment privacy — receiving address and amount, nothing else. Payment privacy →
Chapter V — Payment
Three rails,your choice.
Pay with USDT (TRC-20, ~30 seconds to confirm), Bitcoin (~10 minutes, one confirmation), or Visa/Mastercard via Transak. Most stores in this category force one payment method on you. We let you choose the one that fits your jurisdiction, your privacy preference, and your fee tolerance.
USDT is the cheapest path — almost no fees beyond a small TRX gas cost. We tell you that upfront instead of hiding it.
- USDT, BTC, and card via Transak — no hidden conversion fees. Payment options →
- Refunds in the same currency you paid with, to a wallet of your choice. Refund mechanics →
Chapter VI — Support
A real person,not a ticket queue.
WhatsApp and Telegram, both monitored. Pre-checkout questions about customs in your country? Send a screenshot, get a real estimate back. Wondering whether we can source a piece that isn't in the catalog? Tell us what you're after — our team has been doing this for two decades.
No ticket numbers, no IVR menus, no copy-pasted “we'll get back to you within 48 hours.” If we're awake, we're replying.
- WhatsApp + Telegram support — the team replies in person. Open WhatsApp →
- Concierge sourcing for pieces beyond the catalog. Request a piece →
